ExpApp logo

ExpApp

Customer Success Analyst

Product – Atlanta, Georgia
Department Product
Employment Type Full time
Minimum Experience Entry-level

When your team hits a game winner or the band plays your favorite song, there is nothing like experiencing the moment live and in-person. And our mission is to connect people to those unforgettable live experiences with mobile technology and move people from the couch to the crowd. Whether it’s securing tickets, upgrading to a fantastic seat, or participating in a once in a lifetime experience, sports and entertainment companies and fans alike realize that these opportunities should no longer be wasted.

Our support team - the front-lines of the mission to destroy mediocre experiences - live to empower fans to have the time of their lives. We’re looking for a Customer Success Analyst to take up this charge and help make some memories in the process.

WHAT YOU’D BE DOING

The Customer Success Analyst works with the Customer Success Manager and our all-star Product team to support our fans and the Product life-cycle. This role will be responsible for a wide range of activities, including:

  • Deliver exceptional hands-on support to our fans through our email support platform
  • Troubleshoot problems to find speedy resolutions for fans
  • Build loyalty among new fans and make our veteran fans remember why they keep coming back
  • Analyze support data and work across departments to determine how we can improve fan-facing messaging, marketing and the overall product
  • Create and manage a knowledge base for all partners and current programs
  • Work with the Operations team to set up and monitor partner programs across sports and entertainment
  • Work with the Program Management team to provide testing support during software development and product launches

SKILLS AND REQUIREMENTS

  • Passion for providing exceptional customer service
  • Great interpersonal and teamwork skills
  • Excellent verbal and written communication skills
  • Ability to work some nights and weekends
  • Ability to troubleshoot problems and present speedy resolutions
  • Excellent attention to detail and task management skills
  • Autonomy and ability to work without direct supervision
  • Ability to multi-task in a dynamic and fast-paced environment
  • Bachelor’s Degree in Business, Communications, or equivalent experience desired

WORK PERKS

  • Work with a proven and incredibly talented team
  • Medical / Dental / Vision coverage and 401K match
  • Work on a new MacBook Pro Retina Laptop
  • Open, fun and comfortable workspace (no cubes!)
  • We have a coffee bar that keeps us going with beverages and healthy snacks
  • 75″ Television in work area for work demos & maybe for watching Football too
  • Break-out rooms for small meetings, privacy, quiet space
  • We have a robot and he pushes code, makes jokes, and runs our automated tests!
  • Ping-pong table, XBOX, and Nintendo 64 (bring your A game!)
  • Be the DJ with Sonos throughout the office
  • Pennant of your university hung with pride in the office

Equal Employment Opportunity (EEO)

    We’re an equal opportunity employer and comply with all applicable federal, state, and local fair employment practices laws.
    We strictly prohibit and do not tolerate discrimination against employees, applicants, or any other covered persons because of race, color, religion, creed, national origin or ancestry, ethnicity, sex, gender (including gender nonconformity and status as a transgender or transsexual individual), sexual orientation, marital status, age, physical or mental disability, citizenship, past, current or prospective service in the uniformed services, predisposing genetic characteristic, domestic violence victim status, arrest records, or any other characteristic protected under applicable federal, state or local law.
    Thank You
    Your application was submitted successfully.
    Apply for this Job
    • Location
      Atlanta, Georgia
    • Department
      Product
    • Employment Type
      Full time
    • Minimum Experience
      Entry-level
    • Powered by